A few weeks ago, I wrote about the launch of our new Archived Webinar Bundles and I’m back again to announce some new additions! We have added FOUR customer service bundles to the Archived Webinar Bundles
page. The first is General Customer Service
and it covers a range of foundational topics related to serving library patrons. The second, Handling Difficult Situations
, focuses on the skills and tools needed to navigate difficult patron interactions. The third, Inclusive Customer Service
, is dedicated to webinars on providing an inclusive and equitable experience to all library patrons. The fourth and final customer service bundle, Internal Customer Service
, includes best practices for internal interactions and communications.
More bundles will be coming soon including Hiring/Onboarding, Technical Services, Youth Services, and Self-Care. If you have suggestions for other bundles, please contact Ragan Snead
or Melissa Lattanzi
. Together we are maximizing library potential.
Have a great day!