2024 Customer Service Academy
Customer service is one of the most frequently requested training topics as it impacts dramatically on a library's ability to serve its community. This is true in a public library, academic library, special or school library and across all levels of staff. In fact, no one in a library is exempt from providing excellent customer service. To that end, NEO-RLS has constructed an Academy which we hope will inspire you to enhance your customer service skills whether you are new to the library scene or an experienced professional.
There are two options to receive a Customer Service Academy Certificate:
- Attend one of the Day for Public Service Workshops listed below
- Attend 5 of the Customer Service Webinars/Archives listed below and email Melissa Lattanzi when you have completed them.
Empathic Design: Center Your Library with Empathy, Compassion, and Purpose
7/10/2024
Putting Our Words into Action: A Toolkit for Customer Service
7/31/2024
AUGUST
LGBTQ+ 101 with an Intergenerational Perspective
8/7/2024
Engaging with Teens Beyond Your Teen Library Staff
8/15/2024
SEPTEMBER
Serving the Neurodivergent in your Library
9/5/2024
OCTOBER
A Day for Public Service: Psychological Safety and Building Connections in the Workplace-Bainbridge Library
10/8/2024
Intersectionality 101
10/22/2024
A Day for Public Service: Psychological Safety and Building Connections in the Workplace-Avon Lake Public Library
10/30/2024
NOVEMBER
A Day for Public Service: Psychological Safety and Building Connections in the Workplace-Stark Main Library
11/20/2024