I just received my first COVID-19 vaccination on Friday last week. Immediately my mind began churning with thoughts of returning to our office. I wanted to think that I would be able to get back to “normal.” However, after the initial headiness of those thoughts, I calmed down because I know that is not really what will happen. Instead, the NEO-RLS staff will continue to work from our homes until we are all vaccinated and will continue doing online webinars until all of you are vaccinated. I also realized that I don’t really want NEO-RLS to go back to “normal.” There are so many things for all of us to think about as we look toward the “end” of the pandemic. We really can’t, and shouldn’t, return to doing what we were previously doing. To do so would be to ignore the many challenges and innovations that have occurred in our organizations. However, the extent to which our libraries and customers have been changed during the past year+ is still relatively unknown. Many of the new priorities and trends have yet to reveal themselves and it will take us all time to regroup, listen, assess and then determine how to move into the future. We know that certain things have worked. Virtual programming has been a huge success for the most part. However, the digital divide is very real and still stands in the way of making it a huge success for all. Curbside services have been a lifesaver to many but not to those without personal transportation or access to public transportation. Home delivery and outreach services are wonderful for those that have them but what about those that do not? Our ability to provide information resources is very high but how does that translate into helpful if the level of information literacy is not? The next months are a perfect time to start thinking about the gaps that were present in our individual service models and how those gaps might be addressed moving forward. What else do we need to think about? Who aren’t we serving and why? Together we will move forward stronger than ever if we take this time to reflect. Thanks and have a safe and healthy week!