The Customer Service Academy is back for 2021 with all new webinars to help you build and strengthen your ability to serve your customers with excellence.  The February through June list of webinars that qualify for the 2021 Customer Service Academy Certificate of Completion are now on the website.  There is something for you whether you are new to customer service or an experienced provider of service.  Additional webinars and online workshops will be added in the coming weeks for the months of July through December.  Every participant is required to attend a minimum of 8 CSA designated live webinars or online workshops during the 2021 calendar year in order to receive a Customer Service Academy Certificate of Completion.  Last year we recognized four library staff from around the region as graduates of the Customer Service Academy – Michael Barkacs, Cleveland Public Library; Elizabeth Piazza, Rocky River Public Library; Therese Bradshaw, Perry Public Library; and Chris Gumal, Geauga West Branch.   Register today, learn new skills, build your resume and join others in providing the best possible service to your library communities! Thanks and have a safe and healthy week!
 
Betsy Lantz

Please take a moment to share CE at a Glance with your staff.  There is something for everyone.

2/3/2021
Preparing for the Next Wave of Pandemic - Fatigued Customers
2/5/2021
Human Resource and Fiscal Officer Virtual Networking Meeting
2/8/2021
Marketing/PR Committee Meeting - 9:30 am
2/9/2021
How to Help Employees Manage Stress During COVID-19
2/10/2021
What the Heck Happened? 2020 Employment Law Update: Part II
2/11/2021
Teen Summer Reading Program
2/11/2021
Academic Library Directors Virtual Networking Meeting
2/16/2021
Reference is Reference! Providing Quality Service via Chat, in Email, by Phone, and Beyond
2/17/2021
Gadgets and Gizmos: Exploring Technology for Youth
2/17/2021
How To Be An Effective Anti-Racist

Have you been asked to write basic correspondence, a short article for a newsletter or the newspaper, a grant application or any variety of other things, only to feel that your writing wasn't quite what was needed?  Excellent writing skills are imperative for effective communication internally and externally and many of us could use some personalized feedback in order to improve the quality of our writing.  

2021 Virtual Best Foot Forward Conference:  Ohio Afterschool Network’s annual statewide conference for afterschool and summer learning professionals.   Best Foot Forward Conference February 25-26, 2021   Registration is $99 and grants you access to the full two days of live conference sessions, the On-Demand Video Library, and a unique event profile where you can interact with other attendees. To create your profile, buy your virtual ticket, and enter the virtual conference website, start here: www.bff2021.org

2021 Coretta Scott King Book Donation Grants Available The Coretta Scott King Book Awards Donation Grant was created to help build collections and bring books into the lives of children in preschool programs, faith-based reading projects, homeless shelters, charter schools, underfunded libraries, and other community organizations. Libraries are invited to apply to receive one of three Coretta Scott King Book Donation Grants for 2021.   The grant criteria and guidelines are available here: Applications must be received by 5:00 pm on February 1.

View Job Postings on the NEO-RLS website.  See the newest listings.