NEO-RLS News-August 3, 2020

This Thursday

A Note from the Board President, William Rutger

Greetings! As the incoming President of NEO-RLS, I wanted to use this week’s newsletter to take a moment and highlight the dynamic collaborative opportunities we offer that can help during these unusual and challenging times. But first, on behalf of our Board and staff, I want to thank my predecessor Kim Garrett for her exceptional leadership this past year. Kim is a great example of NEO-RLS’s values: collaborative, professional, and proactive. As libraries continue though this uncharted territory it helps to have the resources and support of organizations such as NEO-RLS. Beyond the professional development and continuing education, our greatest benefit is our membership and the opportunities to network with, learn from and support each other.  NEO-RLS’s diversity in membership types, sizes, and geographic locations offers a unique opportunity to pull from varied backgrounds to find innovative solutions and ideas that can be applied to our communities, our staff, and ourselves. I believe our strength is not only with our exceptional staff, but with our members working together to develop and share innovative ways to meet the changing needs of our communities. In addition to our networking groups, consulting services, and academies (leadership, customer service and new supervisors’) I want to encourage you to consider joining one of the many committee opportunities – Marketing/PR, Awards, Finance, and Multi-Type Libraries to just name a few. Add your voice to the conversation so you can play a part in strengthening NEO-RLS and together we can maximize library potential! 

Stay healthy. Stay safe.
William Rutger

CE to Print and Share

Please take a moment to share CE at a Glance with your staff.  There is something for everyone.

Customer Service Academy

Managing a Professional Customer Service Team
Wednesday, August 12th at 10 am

Managing a team of even the most talented customer service professionals can be difficult. The secret ingredient to professional customer service in any organization is the people who work in it. Every organization has good days and bad days and the way the team is managed during each defines the service our customers will receive.

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Many Online Learning Opportunities for Everyone-Sign Up Today!

Raising the Bar! Tools for Continuous Improvement with Your Customer Service Team
Project Management 101
How to teach students and patrons to fact-check like a pro
Click the calendar to see all of our continuing education opportunities.

NEO-RLS Announcements

Awards Deadline September 30th
Do you deserve an award?  Do you know someone who does?  Along with the Rising Star Award which honors a library employee with no more than five years’ experience, we now have the NEW Shooting Star Award...
Volunteers needed for the NEO-RLS Technology and Multi-type Libraries Committees
Thanks to those of you who have volunteered to serve on a NEO-RLS Board Committee..
Network Meetings in August:
Technical Services Virtual Networking Meeting
Directors Virtual Networking Meeting...

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Customer Service Academy

From the State Library

Making Sense of the Moment: The Library’s Role in Helping Us Understand Race and Racism:
The last few months have been wrought with pain, protest, anger, and a call for change. These are not new issues, new pain, or new problems...
COVID:  How to deal with problem behaviors related to COVID-19
webinar presented by Ryan Dowd.
Thursday, August 13th at 2:00 pm...

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Join us for Networking Meetings

News From Other Sources

REALM Project Update:
The 2nd test of 5 materials has now been reported by the REALM Project...
Free Unique & Fun Tools to Help Keep You Sane:
Free webinar from OPLIN
Monday, August 10th at 10 am
Let’s be honest: sometimes, we all just need a fun distraction, or something to help make the internet fun again...
From INFOhio:
INFOhio, Ohio's PreK-12 Digital Library, would like to invite you to join the INFOhio Integration Partner (IPartner) program for education-based agencies...

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Upcoming Conference Announcements

The Ohio Educational Library Media Association (OELMA), Ohio’s professional organization for school librarians, is hosting a virtual conference, “20/20 Vision - Focus on the Future,”  over three weeks from October 12-31... The Academic Library Association of Ohio (ALAO) 2020 conference will also take place online and will include a selection of workshops, live keynote sessions, pre-recorded presentations, and interactive poster sessions on October 29 and 30... Resilient Together: Building School and Public Library Partnerships, a three-week long virtual event on school district and public library partnerships... NOTSL Fall 2020 Meeting Announcement
Due to the increase of COVID-19 cases, and the financial hardships facing most library systems at this time, the NOTSL Board has voted to cancel the Fall 2020 meeting “Metadata Matters: MARC and Beyond.”

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Popular Webinar on Demand

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