Spend a day connecting, collaborating and sharing solutions with your colleagues in Collection Development and Technical Services. This event brings together speakers, panel discussions, and facilitated group conversations focused on the . . .
Librarians and library workers enable members of our community to take care of themselves and each other, but research shows that we often end up trying to care for our own well-being alone. The struggles and burnout that many library workers face . . .
Reference all seems personalized because each question from a patron is unique. Many questions can be similar, but not all questions are the same. How do you train yourself to respond to challenging questions and utilize reference skills? Reference . . .
Is your library seriously considering website accessibility but unsure where to begin? As awareness and legal requirements continue to grow, understanding your responsibilities is the essential first step.
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This webinar is focused on what library employees can and cannot legally do if Immigration Enforcement officers enter a library.
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Change fatigue is the exhaustion, resistance, and apathy toward fast-paced, complex changes in the workplace. Change will always be present but change fatigue doesn’t have to be!
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At North Canton Public Library, customer service is rooted in intentional communication, before a patron ever approaches a desk. This session explores how NCPL has strengthened access and inclusion by making services clearer, more visible, and more . . .
Today’s workplaces bring together multiple generations, each shaped by different experiences, communication preferences, and expectations. These differences can strengthen teams, but they can also lead to misunderstandings, frustration, and . . .